Nectar POLICIES
At our Salon, we thrive on providing each and every client who walks through the doors the best possible service we can offer. That’s why we have some basic policies in place to ensure everyone enjoys their Nectar Hair Lounge experience. They’re not rules, they’re just some general things to keep in mind to make sure your experience with us goes as smoothly as possible.
NEED TO CANCEL?
What You Need to Know
We understand that, at times, circumstances may arise that necessitate the cancellation of an appointment. We recognize that our stylists' time is just as valuable as yours. As a courtesy to them, we request that you inform us of any cancellations at least 24 hours prior to your scheduled appointment. We will make every effort to accommodate any rescheduling requests, with no questions asked.
If, however, it is not possible to cancel within this timeframe, please be advised that the following fees will apply:
- For cancellations made 24 hours or more in advance, no fee will be charged.
- For cancellations made less than 24 hours in advance, a fee of 50% of the cost of the services reserved will be charged.
- For no-shows, the full cost of the reserved services will be charged.
We respectfully ask that you notify us of any cancellations at least 24 hours in advance, in order to honor our stylists' time. In summary, the fees are as follows:
- 24 hours or more in advance - no fee
- Less than 24 hours in advance - 50% of the cost of the services booked
- No-shows - 100% of the cost of the reserved services.
LATE
ARRIVALS
Inform Us in Advance
We understand that due to your busy schedule, you may find yourself running late. If you think you are going to be late, please call and let us know. If you are more than 15 minutes late, your appointment may be reopened or given away to another client. If we keep the appointment for you, we may not be able to complete the full service you booked.